Shipping Policy

Last Updated: 19 August, 2026

Thank you for shopping with Onyx Shine. We are committed to processing and delivering your orders as quickly and reliably as possible. Please review the following shipping policy before placing your order.

1. Order Processing

Orders are typically processed within [1–3 business days] after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email or message containing your tracking information, where available.

Please note that processing times may be longer during sales, promotions, holidays, or periods of unusually high order volume.

2. Shipping & Delivery Times

Estimated delivery times depend on your location and the shipping method selected at checkout.

• Local/Standard Delivery: [1–3 business days]

• Express Delivery: [3–7 business days]

• International Delivery: [7–14 business days]

Delivery times are estimates and are not guaranteed. Delays may occur due to weather, customs, carrier issues, public holidays, or other circumstances beyond our control.

3. Shipping Costs

Shipping charges are calculated and displayed at checkout based on your delivery address, order size, and selected shipping method.

We may occasionally offer free shipping promotions. Any applicable free-shipping offer will be clearly displayed on our website or during checkout.

4. Tracking Your Order

Once your order has been dispatched, you may receive a tracking number by email, SMS, or through your customer account.

Tracking information may take 24–48 hours to become active after the shipment has been handed over to the carrier.

If your tracking information has not updated for several days, please contact us at onyxshineclothing@gmail.com, and we will be happy to assist you.

5. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply to resend the order.

If you notice an error in your shipping information after placing your order, please contact us as soon as possible at onyxshineclothing@gmail.com. We will do our best to update the information before your order is shipped, but changes cannot be guaranteed once the order has been dispatched.

6. Delayed or Lost Packages

While we work with reliable shipping carriers, delivery delays can occasionally occur.

If your order has not arrived within the expected delivery timeframe, please contact us at onyxshineclothing@gmail.com with your order number.

If a package is confirmed as lost by the shipping carrier, we will work with you and the carrier to determine the appropriate resolution.

We are not responsible for delays caused by circumstances outside our control, including customs delays, severe weather, natural disasters, carrier disruptions, or incorrect delivery information provided by the customer.

7. Damaged Packages

If your package arrives damaged, please contact us within [48 hours] of delivery at onyxshineclothing@gmail.com.

Please include:

• Your order number

• Photos of the damaged package

• Photos of the damaged product

• Any other relevant information

We will review the situation and work with you to provide an appropriate resolution.

8. International Shipping

For international orders, customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are generally not included in the product or shipping price unless explicitly stated at checkout.

Customs processing may also cause additional delivery delays. Onyx Shine is not responsible for delays caused by customs authorities.

9. Delivery Address & Safe Delivery

Please ensure that someone is available to receive your package when required.

Once an order has been marked as delivered by the shipping carrier, Onyx Shine is not responsible for packages that are lost, stolen, or misplaced after delivery.

If you believe your package was incorrectly marked as delivered, please contact the shipping carrier first and then reach out to us for further assistance.

10. Shipping Restrictions

Some products may have shipping restrictions depending on the destination. If we are unable to ship your order to your location, we will contact you and provide the available options.

11. Contact Us

If you have any questions about your order or our shipping policy, please contact us:

Email: onyxshineclothing@gmail.com
Phone/WhatsApp: +916297726916
Business Hours: 24 Hours

We appreciate your shopping and thank you for choosing Onyx Shine.